This allowed the system to recover while steadily restoring full access to all users. With traffic distributed across the additional databases, we gradually lifted the rate limits to allow more people to connect to Slack. We reinstated the rate limits and redirected some traffic to the database replicas to relieve the demand on our primary databases. However, we moved too quickly and the increased activity affected the system again. Once the system had stabilized, we began lifting these rate limits to enable more connections to Slack. This meant that some people could not access Slack at all, but also that Slack would continue working for those who were already connected. We introduced tighter rate limits on connection requests to reduce the load on the system. Due to this increased activity, the affected databases failed to serve incoming requests to connect to Slack. :smile:) for all of the fields (default, code, music" or it will not work.On Februfrom 6:00 AM PST to 9:14 AM PST, customers may not have been able to access Slack.Ī configuration change inadvertently lead to a sudden increase in activity on our database infrastructure. update emojis with valid slack emoji ids (e.x.
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